Pay-level decisions often involve,
create, or solve disputes and conflict. CPAs face these disputes and
conflicts both in their firm management, personal lives, and in client
situations. Serious disputes can lead to legal arguments, often involving
the expenditure of time and resources. This expenditure, especially if it
leads to court exposure, oftentimes takes the professional away from
his/her trade of providing a service to a client. To mitigate these
expenditures, professionals are turning to mediation and arbitration. This
material creates a foundation course that provides the CPA with the
framework to understand and apply mediation concepts. It provides concepts
and workshop examples that will prepare a CPA for further courses and
study regarding alternative dispute resolution. This course expires June
1, 2003.
