Pay level decisions often involve,
create, or solve disputes and conflict. Insurance agents face these
disputes and conflicts both in their firm management, personal lives, and
in client situations. Serious disputes can lead to legal arguments, often
involving the expenditure of time and resources. This expenditure,
especially if it leads to court exposure, oftentimes takes the
professional away from his/her trade of providing a service to a client.
To mitigate these expenditures, professionals are turning to mediation and
arbitration. This material creates a foundation course that provides the
insurance agent with the framework to understand and apply mediation
concepts. It provides concepts and workshop examples that will prepare an
agent for further courses and study regarding alternative dispute
resolution.
